FAQ
1. I'M HAVING A PROBLEM CHECKING OUT. WHAT DO I DO?
See if something below solves your problem:
- Check for any out of stock items, these must be removed prior to checkout.
- Are all the required fields completed, including shipping address and shipping method?
- Check your browser or try using another one, make sure your clock settings are accurate.
Still can’t checkout? Contact customer service via live chat or Submit a Ticket for assistance.
2. I CANNOT ADD ITEMS TO MY CART ?
First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size.
If you cannot add items to your shopping cart, it is likely due to one of the following:
- Item is out of stock
- Minimum purchase limit has not been met
- Required fields missing information
- Website or network problems.
3. HOW DO I CHECK MY ORDER INFORMATION?
The payment confirmation email contains the details of your order. You also can login to your Ztopshop.com account and check the MY ORDERS tab for order information.
You can also contact our customer service with your order number and we will be happy to provide you with the details of your order.
We encourage you to keep your order number until delivery to facilitate order inquiries. Your order number is the same as your invoice ID.
4. WHY HAVEN’T I RECEIVED ANY EMAILS OR REPLIES AFTER PLACING MY ORDER?
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.
5. HOW DO I CHANGE OR CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
To cancel or change your order, please email our customer service at esau.khan@gmail.com
We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.